Digital Transformation in the Western Balkans: POLICY ANSWERS Policy Report
This Policy Report provides an overview of the level of digitalisation in the Western Balkans (WB),
encompassing Albania, Bosnia and Herzegovina, Kosovo*, Montenegro, North Macedonia and Serbia.
It presents a snapshot of various aspects of digitalisation, including Information and
Communication Technology (ICT) infrastructure, ICT skills, governance models, strategic, legal
and regulatory frameworks, eGovernment initiatives, eServices and user experience.